In the course of doing business we have met a lot of people who have not worn their diamond rings for a long time because they needed to have it resized. They all expressed the same sentiment that they had not done so because they did not know who they could trust. We met them because they were referred by friends or family that had vouched for us. Their diamond rings are their prized possessions imbued with sentimentality, worth hundreds to thousands of dollars. These rings, filled with memories, could never be replaced, one that they could not imagine ever losing. Most of them have heard of horror stories of other people losing their rings to unscrupulous jewelers and are afraid. Whether it is true or not, it had prevented them from wearing and enjoying their rings. There are simple methods and procedures that will help protect your precious investments and make sure you get back the jewelry you had left for repair.
The diamond ring you need to repair or resize should have a detailed description listed on your receipt when you turn it in. For example, the receipt should read; Received approximately a one carat diamond solitaire set in a 14k setting. If the diamond comes with a grading report or certificate you should produce at least a copy for which the jeweler will verify and write a receipt that states the carat weight, color, and clarity grade of the diamond. The certificate serial number should also be listed. If there are other diamonds on the ring it should be counted and listed by number and size. If the diamond does not come with a certificate a plotting (a diagram of the diamonds that shows the size, amount and location of the imperfections present in the diamond) should be made. The consumer and the jeweler should have a copy of the plotting that both would sign after having verified the plotting under a microscope. This will help to protect both the consumer and the jeweler from each other. The jeweler cannot switch the diamond and the consumer cannot say it was larger or better. Everything is just as it should be. Once the repair or resizing is done it should then be verified again with the microscope that it is the same diamond that was plotted or listed on the certificate. This must be done before leaving the store otherwise you may not have recourse if it is not your diamond.
Example of the certificate to identify the diamond
Two copies of plotting one for the consumer, one for the jeweler with signatures
The following examples of unfortunate circumstances came to our attention in the years we have been assisting customers.
The first was a straight forward switching of the diamond. A customer walked into our store and asked to have the diamond in her pendant put back into her ring. She produced that ring and appeared to be in good condition. It was a simple task to just remount the diamond. The diamond was removed from the pendant. When placed in the prongs of the ring it immediately fell to the bottom. It appeared too small to have been in this ring. When we asked what size was the diamond that came out of the ring she replied that it was a one carat diamond. The diamond was place on a scale and it turned out to be only a 0.60 ct diamond. It was apparent that the diamond had been switched and there was no recourse because the transfer of the diamond into the pendant was made fifteen years previously. Worse yet the jeweler who had done the job had already passed away so there was really nothing that could have been done to correct the situation.
The second case had a better ending. A young couple approached us at a Bridal show to ask us if their diamond was going to get lighter in color given time. We told them that the color in a diamond does not change under normal conditions no matter how long it took. They explained to us that they had purchased a diamond and it was set for them. Unfortunately it was not the right size so they took it back to resize it and promised to be given it back to them in a day or two. When they got it back they noticed that it looked much darker than they remembered and mentioned it to the jeweler. They were told that in the process of resizing the ring heat had to be used and that normally the color of the diamond will darken but will lighten later. We told them that that was not true and the color will not change. The color looked to be about an M or N color. They had enough courage to take their complaint back to the jeweler and were able to get an exchange. The diamond they received was a little better but not by much it was now a K or L color a far cry from the H that was listed on their receipt. They learned from us what accurate color looks like based on diamonds graded by AGS and GIA the two most respected laboratories for diamond grading. Armed with knowledge and determination they got their money back. They were then able get a beautiful, accurately graded diamond. This was a very happy ending for a stressful situation.
If you were to follow the instructions listed above you would definitely reduce your risk. Trust has to be earned. The store will have to help you for your benefit knowing what it takes to assure you get back exactly what you left for repair. With this procedure you can feel comfortable and be able to make use of all the jewelry you had put aside in fear of losing it. We hope this helps ease your mind and lets you enjoy all of your jewelry.
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