Support

Oceanic Time Warner Cable values your comments and welcomes questions. We offer many choices for you so please read below carefully and choose the appropriate option that suits your needs:

• Check Road Runner Network Status Online
• Check Cable Status Online
  
• Call Updated System Status Recording at (808) 625-8282
  
• Road Runner Support Self Help (Help.RR.com)
  
• "How-to" Interactive Tutorials
  
• Have a billing or service related question? Chat with us...We're available 24/7 - Visit www.oceanic.com/help & click to chat with one of our representatives!
• AskTWC
  
• New User Guide
  
• Road Runner Help Email Form
  
• Contact Oceanic Support Help Desk
  
• Contact Webmaster
  

If you would much rather speak to a warm body, you can call our Customer Service Department at 643-2100 statewide (click here for all hours and locations). Our friendly, local staff will guide you through the support steps necessary to help get you back on your feet.