Oceanic Time Warner Cable's AroundHawaii.com - Support

Support :: Cable Status

Quick Jump >> | Current Status | Known Issues | Planned Outages |

In the event of a cable outage, tune in to this page for the most up-to-date information on your cable services. You can even plan for scheduled events by checking the planned service outages and upgrades area below.

Current Status

Last Modified: Friday - May 9, 2008 at 4:56 AM

Oahu
All services are working properly.

Hilo
All services are working properly.

Kona
All services are working poroperly.

Maui
All services are working properly.

Molokai/Lanai
All services are working properly.

Kauai
All services are working properly.

Known Issues & Advisories

Alert: Phishing Scam

There is an email that surfaced claiming to be from Road Runner. This is a hoax. To prevent any type of virus infection, do not open the email or the link within the email. As a preventive measure, it is suggested to update your Antivirus program and run a full scan on your computer. Road Runner and Oceanic Time Warner Cable do not request confidential customer information via email.

For our Road Runner & Wave email customers: you may have received an email asking for personal information about your Road Runner account. This email is not from Oceanic Time Warner Cable or Road Runner. Please do not give any personal information. Please delete this email. Again, this is not an email from Oceanic Time Warner Cable or Road Runner.

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For our subscribers who have a DVR (Digital Video Recorder) you may be experiencing a black screen and good audio on all channels. To resolve, press either the rewind or replay button on the digital remote.

For our subscribers who have a DVR (Digital Video Recorder) you may be experiencing digital break up or pixilation when you attempt to play back a program from your recorded list. To resolve, you will need to reboot the digital box by unplugging then replugging the power to the box. Please wait for the time to appear before you power on the box. Your programs should play as normal.

Planned Service Outages and Upgrades

Wed. May 7, 2008 9:00am - 1:00pm
Oceanic will be performing planned maintenance on its high speed internet and home phone services on the island of Oahu on the North Shore, Sunset and surrounding areas. Services will be intermittent or unavailable until the maintenance work has been completed.

Tues. May 6, 2008 2:00am - 3:00am
Oceanic will be performing planned maintenance on its high speed internet services on the island of Maui in the Wailuku, Kahului and surrounding areas. Services will be intermittent or unavailable until the maintenance work has been completed.

Tues. May 6, 2008 1:00am - 3:00am
Oceanic will be performing planned power maintenance on all services including cable tv, high speed internet and home phone services on the island of Maui in the Wailuku, Kahului and surrounding areas. Services will be unavailable until the maintenance work has been completed.

Mon. May 5, 2008 9:00am - 11:00am
Oceanic will be performing planned maintenance on its high speed internet and home phone services on the island of Maui in the Wailuku, Kahului and surrounding areas. Services will be intermittent or unavailable until the maintenance work has been completed.

Tues. April 22, 2008 11:00pm - 9:00am Wed. April 23, 2008
Oceanic will be performing planned maintenance on its Video On Demand Service. Customers on all islands will not be able to order services during the maintenance window.

Wed. April 23, 2008 1:00am – 9:00am
Oceanic will be performing planned maintenance on its Digital Cable System affecting Digital Cable Customers on Maui, Lanai, and Molokai. Customers will see their Digital boxes switch to analog-only mode reducing the number of channels available until the completion of the maintenance window.

Alternatively, you can call 625-8282 or tune to digital channel 911.

For Road Runner-related Network Status info, go to Network Status.

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