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Aloha! It's Wednesday, September 17, 2014

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Support :: Cable Status

Information on Planned Service Outages and Upgrades is available below.

Current Status

Last Modified: Wednesday, September 17, 2014 at 5:50 AM

Current outage information is no longer available on this website.

For the latest on outage information please call 643-2100.

  • Enter the phone number associated with your account then select “Technical Support” as the reason for your call.
     
  • Our system will be able to recognize the area you are calling about and will be able to advise you of any known service interruption in your area.
     
  • Our automated system will also give you an option to receive a call back once services are restored.

Thank you for being an Oceanic Time Warner Cable customer.


Planned Service Outages and Upgrades


Wednesday, 17 September 2014 | 12:00 AM - 04:00 AM

On Hawaii Island, in Kona, Internet and Phone services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 17 September 2014 | 12:00 AM - 06:00 AM
On Maui, in Pukalani, Haleakala and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 17 September 2014 | 12:00 AM - 06:00 AM
Hawaii Statewide, Video Channels including but not limited to, DisneyXD, Nicktoons, HGTV HD, HBOZ, HBO COMEDY, may be intermittent or degraded due to network maintenance.

Thursday, 18 September 2014 | 12:00 AM - 06:00 AM
On Maui, in Kula, Omaopio and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Thursday, 18 September 2014 | 12:00 AM - 07:00 AM
Hawaii Statewide, provisioning services including MyServices, MyAccount services on oceanic.com and timewarnercable.com may be briefly unavailable due to maintenance. Customers are advised to refrain from rebooting cable set top boxes and modems during this window.

Monday, 22 September 2014 | 12:00 AM - 06:00 AM
Hawaii Statewide, Video Channels including but not limited to, TNT, TBS, CNN, Discovery, FOOD, ESPN, ESPN2, FNC and USA may be intermittent or degraded due to network maintenance.

Tuesday, 23 September 2014 | 12:00 AM - 06:00 AM
Hawaii Statewide, Video Channels including but not limited to, COMEDY HD and CNN HeadlineNews HD may be intermittent or degraded due to network maintenance.

Tuesday, 23 September 2014 | 12:00 AM - 06:00 AM
On Maui, in Kula, Ulupalakua and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Tuesday, 23 September 2014 | 02:00 AM - 07:00 AM
On Lanai, Island-wide, Video services may be briefly unavailable when Cable TV set top boxes auto-reboot due to network maintenance.

Tuesday, 23 September 2014 | 08:00 AM - 02:00 PM
On Oahu, in Kaneohe, Keaahala, Kamo'oali'i, Kapunahala and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.


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