Current Status

Security Alert: Barack Obama spam A new spam email is circulating on Internet and it regards the election of the new American President Barack Obama.The malicious email invites the victim-user to click on a link on the body of the message to see latest election results or a video showing an interview by the new elected President.

Below is an example of one of these malicious emails:

On every case the links present in the body of the message lead to a malicious webserver hosting a malware called BarackObama.exe which is dropped on the desktop. Upon its execution additional malwares are dropped on the machine compromising the system.

PHISHING EMAILS have recently surfaced requesting Road Runner email account information. They are SCAMS! Road Runner and Oceanic Time Warner Cable will NEVER request customer information via email. Read the details!

For service related issues specific to Road Runner or Earthlink, please go to their respective Network Status Pages.

Links to National Network Status Pages:

Road Runner National Network Status Page
Earthlink System Status

Known Issues & Advisories

ATTN: Road Runner Business Class Subscribers:ROAD RUNNER BUSINESS CLASS SUPPORT CENTER
Open 24 hours - 7 days a week
Toll Free: 1-877-676-4422

CURRENT LOCAL CALL CENTER HOURS:Customer Care Telephones
Open 24 hours - 7 days* a week
Cable/Internet Sales:643-2337
Digital Phone Sales 643-3663
Billing: 643-2100
Repair Center: 643-2300
Digital Phone Repair: 643-6611
Click here for other support options. *NOTE: Except designated Holidays.

ATTENTION ALL PC USERS:
Oceanic Time Warner Cable and Road Runner recommend that all PC users periodically update their version of Windows by downloading and installing the latest critical security patches at Windows Update. While viruses can come from anywhere, use proven strategies to minimize your chances of infection:

1. Check Windows Update regularly and install Critical Updates.
2. Insure that your AntiVirus program is updated with the latest definitions and engine.
3. Consider a Firewall software or hardware solution.

Oceanic Time Warner Cable recommends that all users have a registered Antivirus program with the latest updates to the virus definitions AND engine. Please purchase, install, and/or update your Antivirus program and run a full scan on all of your drives immediately if you have not already. We also recommend scheduling frequent virus definition updates, engine updates and drive scans.

Macintosh OS X, is NOW currently supported by Road Runner and the National Help Desk. Please be aware that the minimum requirements for installation on Road Runner has changed as of October 1, 2003.Windows 95/98 Users: Due to the recent lack of vendor support of Microsoft Windows 95/98, Road Runner will provide only "best effort" technical support for users of Windows 95/98. Road Runner subscribers with Windows 95/98 are encouraged to upgrade.Windows Internet Connection Sharing: The Internet Connection Sharing (ICS) component in Windows 98 Second Edition, Millenium Edition (ME), Windows 2000 and XP is not supported by Road Runner or the National Help Desk. Please exercise caution if you choose to upgrade your system at this time.

Other useful links: Road Runner Security & Tech Alerts Page. Earthlink General Information.