Around Hawaii
Road Runner MailOceanic

Tuesday, May 13, 2008

Google
 

Support :: RRHelp :: Road Runner Help Topics :: Road Runner Hawaii Mail - Over Quota Message

Road Runner Hawaii Mail - Over Quota Message

 Based on 0 member reviews
HELP ME WITH RATINGS
If you receive an automated message from overquota@socal.rr.com with the subject heading of "You are Over Quota" and am wondering what it all means, this help article is for you!

The email message will say something similar to the following:
Your e-mail storage quota has been exceeded. This quota includes all folders, not just your Inbox. Please save your e-mail to your PC and remove it from the server or new mail may not be received. This message is auto-generated, please do not reply.

The mail server sends that warning when the volume of mail in the account on the server reaches 10MB. If you are receiving messages with large attachments especially pictures that have not been resized for emailing, you can easily reach that 10MB limit on a daily basis.

More than likely, the cause is a setting in your email client that keeps a copy of your messages on the server, even though you've read them. Just make sure your mail client is set to download the messages to your computer and delete them from the server. To do this, please refer to the applicable instructions below:

Windows:
In Outlook Express click on Tools, Accounts, then double-click on your e-mail account. Then click on the Advanced tab, under Delivery, make sure it is not checked to "Leave a copy of messages on server". Then click Apply and OK and close the Account window. The next time you check for any e-mail the program will automatically delete the messages from the server after downloading any new messages.

Uncheck the "Leave a copy of messages on server" checkbox
Uncheck the "Leave a copy of messages on server" checkbox

MAC OS X:
In MAC Mail, click the Mail menu at the top of the screen, then click on Preferences. Select the e-mail account and click Edit. Select the Advanced tab and make sure it is checked to delete messages from server after downloading.

The views and information contained are not provided or endorsed by Oceanic Time Warner Cable or any its affiliates. The content provided is for general information and entertainment purposes only. Please seek professional advice before acting on any information contained within this web site. Any unauthorized reproduction is prohibited.

Comments

User Graphic
tomdaniel — Thursday, November 1, 2007
reportreply
Isn't there some way I can receive - AND SEND - files bigger than 10 Mb? Is there some service that will handle larger files? Other ISP's have provisions for bigger files. It may cost more, but I'd like to know what the options are. If you would allow more than 10 Mb storage, it would be much easier to meet my need to keep my e-mail synchronized on both my laptop and my desktop. Is that available? For a fee?? Please clarify the options.


User Graphic
webmaster — Friday, November 2, 2007
reportreply
Aloha Tom. I have forwarded your question to our customer service department. Mahalo!



Add Your Own Comment

Please be short and to the point, and respect the other voices in the discussion. You may edit and delete comments for up to three days after date of post. We reserve the right to edit or delete inappropriate comments. For more information read our site policies »

In order to comment, you must be logged in. Login | Register

Help me with comments

200805_MIPhone



Send This Person a Message


Email Article to a Friend


Become a Columnist
Are you an expert in your own field? Do you know somebody who is? Fill out our online form and tell us about it. We'll select and consider those who fit the bill!

 Global Right Column - Bottom
Advertisement